Terms and Conditions of Sale
Last updated: 18/11/2024
These Terms and Conditions of Sale (T&Cs) govern the sale of products offered on the Woofside website, available at https://woofside.com/. By accessing this site or placing an order, you fully accept these T&Cs. If you disagree with these conditions, please do not use our website.
Legal Information
- Company Name: Woofside
- CEO: Paul SARAMITTO
- Address: La Bonhommerie (Lieu-dit), 44680 Sainte-Pazanne, France
- Phone Number: +33 6 40 97 62 85
- Email Address: woofsideus@gmail.com
- SIRET Number: 932974 46200016
- VAT Number: FR38932974462
1. General Provisions
These T&Cs apply to all orders placed through the website https://woofside.com by customers located in Europe or the United States. They comply with:
- European laws, including Regulation (EU) 2016/679 (GDPR) and Directive 2011/83/EU on consumer rights;
- Applicable U.S. laws, including the Federal Trade Commission (FTC) guidelines and consumer protection laws of the relevant states.
2. Products
Woofside offers dog-related items. The descriptions, images, and features of the products available on the site are provided with care. However, differences in color or size perception due to screen settings cannot hold us liable.
Availability
Products are offered subject to availability. If a product you ordered is unavailable, you will be notified and refunded promptly.
3. Orders
Account Creation
To place an order, you must provide accurate and up-to-date information. Any order placed using incorrect or fraudulent details will be canceled.
Ordering Process
- Select your products and add them to the cart.
- Follow the instructions for secure payment.
- You will receive an order confirmation via email.
Cancellation and Modification
Orders can be canceled or modified as long as they have not been shipped. To do so, please contact us at woofsideus@gmail.com or +33 6 40 97 62 85.
4. Prices and Payment
Prices
The prices displayed on the site include all applicable taxes (VAT for European orders). Shipping costs are specified before order confirmation.
Payment
We accept payments by credit card, PayPal, and other secure payment methods available on our website.
5. Shipping
Shipping Zones
We deliver to the United States.
Delivery Times and Costs
Delivery times are indicated during the ordering process. Any customs duties or local taxes are the customer’s responsibility.
6. Right of Withdrawal (EU Customers Only)
In accordance with Directive 2011/83/EU, you have a 14-day withdrawal period from the receipt of your order to exercise your right of withdrawal without providing a reason.
Return Process
To exercise this right:
- Contact us at woofsideus@gmail.com.
- Return the products in their original condition, at your expense, to the following address:
La Bonhommerie (Lieu-dit), 44680 Sainte-Pazanne, France.
Refund
A refund will be issued within 14 days of receiving the returned products.
7. Legal Warranty and Liability
Conformity and Hidden Defects
In accordance with European law (Articles L217-4 and following of the French Consumer Code) and U.S. laws (notably the Uniform Commercial Code, UCC), our products are covered by legal warranties.
Limitation of Liability
Woofside cannot be held liable for:
- Indirect damages related to the use of the products;
- Delays or inability to deliver due to force majeure events.
8. Data Protection
Your personal data is collected and processed in compliance with the GDPR and U.S. data protection laws. Please see our Privacy Policy for more details.
9. Dispute Resolution
European Customers
In the event of a dispute, you may use the European Online Dispute Resolution platform (ODR).
U.S. Customers
Disputes will be resolved in accordance with the consumer protection laws of the customer’s state of residence or the jurisdiction chosen.
10. Contact
For any questions or complaints, please contact us:
- Email: woofsideus@gmail.com
- Phone: +33 6 40 97 62 85
By placing an order, you confirm that you have read and accepted these Terms and Conditions of Sale.
