Refund policy

Refund Policy

At Woofside, we are committed to providing high-quality products for your furry friends. If you’re not completely satisfied or encounter an issue with your order, our Refund Policy explains how we handle returns, refunds, and exchanges in compliance with both European and U.S. consumer laws.

Eligibility for Refunds

Damaged or Defective Items

If your item arrives damaged or defective, you are eligible for a refund or replacement. Please notify us within 7 days of receiving your order by emailing woofsideus@gmail.com with the following details:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged item and packaging

Lost Packages

If your package is lost in transit, you are eligible for a refund or replacement. We will investigate and confirm the issue with the carrier. Refunds for lost packages can be processed within 20 to 31 days after reporting the issue.

Change of Mind (EU Customers Only)

Under European law (Directive 2011/83/EU), customers located in the European Union have the right to withdraw from their purchase within 14 days of receiving their order. The product must be returned in its original, unused condition.

Non-Refundable Items

The following items are non-refundable:

  • Items that have been used or are not in their original condition.
  • Sale or clearance items (unless damaged or defective).
  • Personalized or customized products.

Return Process

Step 1: Contact Us

Before returning any items, contact our customer service team at woofsideus@gmail.com with your order details and reason for the return.

Step 2: Ship the Item Back

Once your return is approved, you will need to send the product to the following address:
Woofside
La Bonhommerie (Lieu-dit)
44680 Sainte-Pazanne, France

  • You are responsible for return shipping costs unless the item is defective or we made an error in your order.
  • We recommend using a trackable shipping service to ensure your return reaches us safely.

Refund Processing

  • Refunds are issued to the original payment method within 14 days of receiving your returned item or confirming a lost package.
  • For European customers exercising the right of withdrawal, shipping costs are non-refundable unless the product was defective.

Contact Information

If you have questions about our Refund Policy or need assistance with your return, please contact us:

Legal Compliance

This Refund Policy adheres to:

  • European consumer laws, including Directive 2011/83/EU and GDPR requirements.
  • U.S. consumer protection laws, including the Federal Trade Commission (FTC) regulations.

Thank you for shopping at Woofside. We value your trust and aim to provide a smooth and fair experience for all our customers.

Customers rate us 4.7/5 based on 2665 reviews.