Shipping policy

Shipping Policy

Effective Date: 18/11/2024

At Woofside, we strive to deliver your orders promptly and safely. This Shipping Policy provides information about our shipping practices, delivery times, and your rights under European and U.S. consumer laws.

1. General Information

  • Business Name: Woofside
  • CEO: Paul SARAMITTO
  • Business Address: La Bonhommerie (Lieu-dit), 44680 Sainte-Pazanne, France
  • Phone Number: +33 6 40 97 62 85
  • Email Address: woofsideus@gmail.com
  • Website: https://woofside.com

2. Shipping Zones

We ship to the following regions:

  • Europe: France.
  • United States: All 50 states..

3. Shipping Carriers

Your order will be delivered by one of our trusted shipping partners, selected based on the product type, destination, and shipping method.

4. Delivery Times

Orders are typically delivered within 7 to 31 days from the shipping date, with an average delivery time of 15 days. Delivery times vary based on:

  • Your location.
  • The carrier used.
  • The type of product(s) ordered.

5. Shipping Costs

Shipping costs are calculated during checkout based on the destination, weight, and size of the items in your cart. Exact costs will be displayed before you complete your purchase.

6. Order Processing Times

Orders are processed within 1 to 3 business days after payment confirmation. This excludes weekends and public holidays.

7. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to monitor the status of your delivery.

8. Lost or Damaged Packages

Lost Packages

If your package has not arrived within the stated delivery time, please contact us at woofsideus@gmail.com or +33 6 40 97 62 85. We will work with the carrier to investigate and resolve the issue.

Damaged Packages

If your package arrives damaged:

  • Take photos of the damaged product and packaging.
  • Email us at woofsideus@gmail.com within 7 days of receiving the package.

Refunds or replacements for lost or damaged packages are processed in accordance with our Refund Policy.

9. Customs and Import Taxes

For orders shipped outside of France, customers are responsible for any applicable customs duties, taxes, or fees.

10. Legal Compliance

Our shipping practices comply with:

  • European Union regulations, including Directive 2011/83/EU on consumer rights.
  • U.S. consumer protection laws, as established by the Federal Trade Commission (FTC).

11. Contact Information

If you have questions about your order or our Shipping Policy, please reach out to us:

We appreciate your trust in Woofside and will do everything possible to ensure a smooth and reliable shipping experience. Thank you for shopping with us!

Customers rate us 4.7/5 based on 2665 reviews.